James P,
Like I said, I can understand the frustration in buying a gun that you intended on having refinished a certain way, then finding out that the material of manufacture was something other than you had understood it to be and your plans have to now be changed.
I would be frustrated too.
But, let's understand what Kimber is in business to do, which is build a quality 1911 pistol in quantity to meet demand. I would venture to guess that there is a very small percentage of gun owners that have guns refinished or customized. I know *a lot* of people that own both handguns & long arms, a very small number of them have ever sent just one of their guns to a smith.
Now, I'm not talking about the guys that show up at the competitions & the range 4 nights a week. I'm saying if you could go out in your county of residency, identify every single gun owner - or better yet, every gun in the county - & find out how many have been bought with the intent of or used as a platform for a custom project, or even sent out out for minor work such as a trigger job or refinish. When figured against the whole, I would bet it is a very small number.
Remember - we are talking about refinishing here. Any gun is a candidate, even the Glocks have slides that could require refinishing.
If Kimber targeted that market as it's priority, they would be a very small company - and their guns would cost 5X what they do now.
Every manufacturer allows themselves flexibility in specifications to permit adjustment to market, design refinements & new technology. They'd be fools not to. Look what happened to Colt & SA when Kimber came on the scene; look what each is doing now.
I would guess (as indicated somewhere else in the forum) that Kimber was having trouble maintaining an adequate supply of carbon steel frames, and instead of reducing supply (which would raise prices & encourage dealer surcharges - look at Harley guys), they went with what was probably a more expensive frame & another finishing process to meet demand.
In acknowledgement of the customizing market and to satisfy a customer, they have agreed to do what it takes to make it right in Denbo's mind.
I still think that is going out far to keep a customer happy, & they are deserving of a kudos. They were under no obligation to replace that gun.