I think czfan described them accurately.I have bought probably 5 firearms from them. In general, I've gotten great prices and no problems with the merchandise.
Here's the key thing to remember: you'll get absolutely ZERO service from them. If you have any kind of issue at all, they will not help you, they will not take a return, and they will charge you for any and every kind of change you might try to make. Awhile back, I ordered something, and it wasn't even going to ship out until 3 days later. The very next morning, I called up because I had decided to get something different, and I caught it before they had even packaged the original item. Still, they dinged me 10% on the order, and yes they put all that stuff in the fine print.
Bottom line, they are a low-price, high-volume, poor service dealer. If you want great price, pretty good selection, and can live with no service (and if you know for SURE what you want), buy from Bud's. If you want to establish a trust relationship with a dealer, if you might want service, things like that, I'd look around.
I'll probably buy from them again, but ONLY when I'm certain of what I want, and am sure I don't care about service. They can be really stubborn in avoiding responsibility for problems, when you have an issue with your order, and it gets very frustrating, not worth trying to save a few bucks.
They specifically state that they charge extra for credit/debit card use. All business that process credit/debit card transactions pay a small percentage to issuing banks to process those transactions. Most businesses eat the cost, they make more money if you use cash than with a card. Some places pass it on to the consumer. Discover Card has the highest surcharge, which is why a lot of businesses don't take Discover.EDIT: One more thing - Bud's tacked on a surcharge for "not paying cash". Since when is it an accomodation to use a credit card for an online purchase?
ordering a certain finish and getting another and then charging the customer more to correct their mistake or a 20% re-stocking fee when it was their mistake in the first place. When your spending close to a thousand bucks 20% is a lot.Got my DW CBOB from them last summer. No problems, great price.
Guys on the phone were easy to work with.
What kind of problems are you hearing about?
which is exactly what these other people told me happened!! thats why i was worried. but they do have to good prices for LE. $800 for the 1911PD with crimson trace grips http://www.budspolicesupply.com/catalog/product_info.php/products_id/135In the event they ship the wrong pistol (finish, caliber, whatever....), charging anyone the restocking fee is indeed major BS of the highest order...
Another "fun" aspect of Buds. Although the claim is that they break out all the charges in order to give the lowest possible price (and often, they DO have great prices), you will often see these little tacked-on surcharges. Example: I bought a pistol there they other day, and it said $517 delivered. Then when I went to pay online, it says oh by the way, if you want an "insured" shipment, it'll be another $6. If UPS loses/damages your package or something, Bud's is saying they wouldn't make good on it unless you pay that extra. And of course, the infamous extra 3% fees for using credit cards.I placed a small order with Bud's the other day and have no idea when the item will actually be shipped. The canned email from Bud's says that the in-stock item "will be shipped within the next seven business days". I hope they don't take that long to drop the item in the mail box...
I placed an order with Brownell's at the same time, and I got their package today. Timely shipment isn't too much to ask these days.
EDIT: One more thing - Bud's tacked on a surcharge for "not paying cash". Since when is it an accomodation to use a credit card for an online purchase?