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Discussion Starter #22
Two guys out, as in out sick from the office? Man, I hate it when professionals use workplace issues as excuses.
Got it Monday, shipped on Tuesday, got there a few hours ago...In the 2 previous repairs it took 2-3 weeks, for the slide I am guessing 6 weeks, but who knows. I will call them next week just to find out what the "strategy" is. Same slide type, the Omni-slide, how about a new gun ;-). Actually hope to keep the same frame, the trigger is just perfectly awesome :).
 

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OK, now I was suppose to get it yesterday or NLT today :), did you get yours yet?


BTW, what happened to your front sight?
Sorry just saw this!!

I got my shipping label a day or two before you did. I shipped it off and it arrived today (one day late, of course). Now I will wait for a call? Email? Lord knows.

The DVC Omni .45 I bought was used/old stock but only a year and a half or so. The front sight was just dead. No clue if the vial broke or what happened. It’s the first night sight I have ever owned that this happened to. I shipped it in because they do have spares but wanted to replace it with the correct height.
 

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Stuck reverse recoil plug.....

If you ever need to remove a stuck recoil plug, I would use a good spray lubricant inside the dust cover at the muzzle end, let it sit for a minute with the slide in the vertical position, then use an empty brass .45acp case inserted at the muzzle end to start tapping out the recoil plug, and even another can be added if needed to drive out the reverse recoil plug......:)

I have never seen a 1911 slide crack the length of the dust cover.....it may have been a fault/flaw in the steel, coupled with a heavy pound weight recoil spring.....if a recoil spring is heavier than necessary, or too long, once it stacks to "coil bind" it may act like a ram rod pushing the head of a FLGR into the dust cover.....:eek:

The main areas where I have seen cracked 1911 slides is below and near the front edge of the ejection port down and through the rail groove inside the slide.....:(
 

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Discussion Starter #26
Spoke with Paul at STI yesterday...He acknowledge the crack and said one of the technical guys will be calling me to discuss option's to fix it. He recognized they don't sell this model anymore and said one way or another they will make me happy. I mention that the guys on the STI folder were eager to know how it will be resolved...He also said they are backed up, so It will likely be a slow process.

He did say they should be able to swap the grip to the new design (assuming it works with G1 45 10R mags). Again, need to speak with the technical guy when he calls.
 

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Wow. Was not expecting that sort of an issue, that's why I tend to run guns in so hard and inspect all contact points so if something is uneven I expect it will crack but not that soon.

Hopefully they get you sorted out quickly, I'm thinking of getting some type of STI myself but can't quite decide what I want.
 

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Though it is nowhere near the level of your cracked barrel, they fixed my dead front night sight very quickly and it’s on its way back to me. Should have it back on my 45 Omni next Tuesday
 

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Discussion Starter #29 (Edited)
Wow. Was not expecting that sort of an issue, that's why I tend to run guns in so hard and inspect all contact points so if something is uneven I expect it will crack but not that soon.

Hopefully they get you sorted out quickly, I'm thinking of getting some type of STI myself but can't quite decide what I want.
Thanks for well-wishes....What caliber are you looking for? If 45, they have a newer comped model (I may wind up with its slide on top of mine :))...If 9mm, depending what you will do with the gun (assuming you like your 45's for carry), you can even look at the Wather Q5-Match-Steel. Did I just say that on the STI forum ;-)? The Q5's are great shooters and have won championships, Steel should just make them even better shooters (only ~1500$).

Though it is nowhere near the level of your cracked barrel, they fixed my dead front night sight very quickly and it’s on its way back to me. Should have it back on my 45 Omni next Tuesday
It is a wonderful feeling when it is on the way back :)...They are 1 week with mine, if I don't hear from the smith by next Friday (if they are even open TGVN+1), I'll call them ~ 12/4, that will be 3 weeks with them having the gun. Not necessarily expecting it to be finished by then, but I would expect them to tell me how it will be fixed after 3 weeks in their lap.
 

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Discussion Starter #31
Its the Indian, not the arrow.
True, but better arrows will make for better shooting, all other things equal (like the same shooter).
 

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Discussion Starter #32 (Edited)
3 weeks since they got the gun back with the cracked-slide. I haven't heard a thing from one of their smith's. The CSR guy keeps telling me a technical guy (meaning some sort of smith I would presume) is going to call, but it doesn't happen. I would think after 3 weeks they could answer 2 simple questions which I keep mentioning to the CSR: 1) What slide will they use to replace the cracked one? and 2) Approximately, how much longer from here?

Reasonable, right.

Already 3 weeks in the hole, and I'm thinking they haven't even looked at it. I would think warranty work should be a high priority. I've been happy with the warranty department so far (3rd trip back in only 2 years, and with only a measly 1600 rounds or so) but now they are starting to get my "Irish-up". And I'm not even Irish - that is the "funny" thing! LOL.:)

If something doesn't happen soon, I will have to retract my "STI CS is on par with WC Customer Service" statement above. That will show them! ;)
 

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Although I feel that STI’s customer service is overall stellar, their communication has always been lacking. Most of the times my guns just show up in the mail with no warning. They’ll definitely take care of you....... eventually........ at their pace.
 

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Discussion Starter #34 (Edited)
Wahooooo!

Didn't talk to the technical guys, but Paul (CSR) called me back with a status just now...

Slide has been fitted, gun is out to get coated/refinished, no idea if that is the entire gun or just slide. CSR didn't know if it was a Costa-CC type slide or some other slide. I could care less, as long as it shoots as well as it did.

ETA is around Christmas time.

So the gun is further along than I would have thought based on no-feedback, so at this point we can keep the "STI-WC CS equivalency" in tact ;), with noted caveat (communicating) already mentioned by D' above :). (WC is awesome on communication, but their CS "bench" is much deeper than STI).
 

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I think communication is a downside of a lot of great companies. Had a similar lack of comms with a couple custom rifle makers/manufacturers.


Sent from my iPhone using Tapatalk
 

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Not sure which is worse absolutely no communication or every time I called a different manufactures customer service I received a different story.

I sent in a new rifle of a different manufacture for an issue straight out of the box and it was at the mothership for approximately 4 months or more when initially I was told it would be a very short visit. In fact the last call resulted in a service rep telling me something so obviously different than what I had been told a week prior. So by this time I had been told so many different things over the course of 4 months I requested to speak with his supervisor. He actually tried to tell me that he didn't have one other than the payroll department. I figured I would take a bit of time and explain how terrible this entire experience was and how if I ever had to experience this again I would track down his supervisor if I had too. I really don't appreciate a customer service reprehensive lying and then formulating a story that somehow takes me for a 2 year old for some stupid story he just concocted without actually checking the real status of my rifle and then refusing to let me speak with a supervisor. So when I got off the phone I did exactly what I told him I was going to do. This led me to track down via a number of different calls a customer service supervisor although not his boss she was very apologetic. One of my calls resulted in getting in touch with his boss who was on vacation so I kept calling until I got someone. She reviewed the tape and was very apologetic. Don't know that she actually did anything but considering she was in customer service but not in that department leads me to believe more may have been made of it had it just been his supervisor. If nothing else she checked into my situation and in fact provided me with a tracking number where the service rep said my rifle was at the end of the train but in line to be inspected.

Customer service and more importantly great customer service requires time and sometimes a vast amount of resources. Personally I don't like dealing with companies where their customer service is non-existent or bad. Resources are precious and cost money but this is one of the reasons I like being able to call Wilson Combat and get exactly that.

I'm glad it sounds like they fixed your gun. I hope no more visits back to the mothership are required.
 

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Wow. Was not expecting that sort of an issue, that's why I tend to run guns in so hard and inspect all contact points so if something is uneven I expect it will crack but not that soon.

Hopefully they get you sorted out quickly, I'm thinking of getting some type of STI myself but can't quite decide what I want.
Maybe I'm wrong, but I think it could be a caliber thing. STI seems to focus more on 9mm than 45. The stout 45 is a harder on the frame and slide. Maybe I'm wrong, but when I think STI, I think 9mm.
 

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Not sure which is worse absolutely no communication or every time I called a different manufactures customer service I received a different story.

I sent in a new rifle of a different manufacture for an issue straight out of the box and it was at the mothership for approximately 4 months or more when initially I was told it would be a very short visit. In fact the last call resulted in a service rep telling me something so obviously different than what I had been told a week prior. So by this time I had been told so many different things over the course of 4 months I requested to speak with his supervisor. He actually tried to tell me that he didn't have one other than the payroll department. I figured I would take a bit of time and explain how terrible this entire experience was and how if I ever had to experience this again I would track down his supervisor if I had too. I really don't appreciate a customer service reprehensive lying and then formulating a story that somehow takes me for a 2 year old for some stupid story he just concocted without actually checking the real status of my rifle and then refusing to let me speak with a supervisor. So when I got off the phone I did exactly what I told him I was going to do. This led me to track down via a number of different calls a customer service supervisor although not his boss she was very apologetic. One of my calls resulted in getting in touch with his boss who was on vacation so I kept calling until I got someone. She reviewed the tape and was very apologetic. Don't know that she actually did anything but considering she was in customer service but not in that department leads me to believe more may have been made of it had it just been his supervisor. If nothing else she checked into my situation and in fact provided me with a tracking number where the service rep said my rifle was at the end of the train but in line to be inspected.

Customer service and more importantly great customer service requires time and sometimes a vast amount of resources. Personally I don't like dealing with companies where their customer service is non-existent or bad. Resources are precious and cost money but this is one of the reasons I like being able to call Wilson Combat and get exactly that.

I'm glad it sounds like they fixed your gun. I hope no more visits back to the mothership are required.
I too hate the "different stories" Customer Service BS. In this day and age, where a post on the Internet can take down a company, you would think most companies would work out their CS issues.
 

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Discussion Starter #40 (Edited)
Surprise! ;-) Gun is on the way back today....

No call from STI CS...Just a tracking number in my in-box. Should be here Monday after it sits in the UPS truck for 2 days - or maybe the UPS agents will take it to the back of the depot and break in the new slide for me. ;-)

I like to ship my gun's overnight and pay for the overnight upgrade to do so, but STI due to their lack of communication didn't give me the opportunity.

Not sure what slide type they used, the original (discontinued) Costa-CC, or the newer version. Just guessing it was the original version. The CS agent doesn't know.

Also, as I mentioned above, I wrote a request on the RMA to have them change my grip to the new G2 version (not for free, on my dime). Also told their CS agent about this 2X over the last month's. He has no idea if it was done.

Are these CS shortfalls significant? Meh, not really, as long as the gun shoots as well as it did NOOB. But, with a tiny bit more effort (like a phone call) they could improve their service dramatically. (Or maybe I am just a spoiled-puppy because of my time with Wilson Combat gun's- LOL!)

I'll strip and inspect it by Tuesday and give another update.
 
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