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Discussion Starter #1
Below is a copy of a series of emails ( Read from the BOTTOM UP )between myself and TT GunLeather.. It deals with holster that they buit for me in the Milt Sparks VM II style.. Since I had bought this last October, they had made some improvements including Directional Snaps .. My request was to BUY the snaps.. and question if the holster could be re-dyed at whatever charges are incurred.... as you can see from the response.. they are going to SEND ME BACK the old holster and replace it witha NEW ONE ..
Most Maunfacturers would have said "SORRY.... THERE IS NOTHING WE CAN DO"
Here is the web site if anyone is interested This comes under the heading of BUY WITH CONFIDENCE"

http://www.ttgunleather.com/

Tim,
There is no way anyone can improve on your TRUE customer service.. Most companies ( if not all ) would have said sorry there is nothing we can do.. But you have gone way above and beyond..I will post this email on as many "weapon" forum boards as possible to spread the word and of course at our shop.

Best regards
Sal
Oh and by the way Black will be fine for the new holster

-----Original Message-----
From: Tim Thurner [mailto:[email protected]]
Sent: Thursday, January 24, 2008 12:03 PM
To: Sal Crivello
Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW

Hi Sal, I am sending back your holster tomorrow and I am going to make you a new one. Sorry for the trouble but I'm sure you will be happy with the new process that keeps the holster more rigid and water resistant. Just give me a few weeks to get it out to . I will send you a tracking number when it ships. Let me know what color you would prefer - black or cordovan.

Thanks, Tim

On Jan 7, 2008, at 10:05 AM, Sal Crivello wrote:

> Tim,
> Thanks for the consideration.. I will send you the holster today
> 1-07-2008
> for "upgrades" .
> If there are any charges please let me know.. I certainly will "
> sing " your
> praises on the forum boards
> >
> Best Regards
> Sal >
> -----Original Message-----
> From: Tim Thurner [mailto:[email protected]]
> Sent: Sunday, January 06, 2008 9:48 PM
> To: Sal
> Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW
>
> Hi Sal,
> Happy new year to your as well. If you mail me your holster I will
> see what I can do, I can upgrade you snaps easily, but the dying will
> be tough as your holster already has a sealer coat.
> I can also treat you holster with a new process to make it more rigid
> and water resistant.
>
> You can send it to:
> TTGunleather
> P.O Box 1835
> Middletown, CA 95461
>
> Thanks
> Tim
>
>
> On Jan 5, 2008, at 6:30 PM, Sal
>
>> Tim,
>> First....Happy New Year to you and yours..
>> As you can see from the date of the original email you were kind
>> enough to build me a IWB for my Colt and Smith & Wesson .45's
>> Commander length..
>> I have just recently been on a few the "Forum Boards" and found out
>> that you no longer "Need" to sell on Ebay.. GOOD FOR YOU.. It's nice
>> to see somebody with hard work and quality goods, do well..
>> I do have a few questions
>> I see that you have switched to directional snaps for the holsters..
>> That's great news.. would it be possible for me to buy the new type
>> belt loops with the new snaps??
>> Also the holster that you made was in a "Natural Tan" color and the
>> Finished Edge dark color has "bled" over on to the main holster.
>> Is there a way to Re-Dye the holster this to a darker Cordovan/
>> Black??
>> I have attached pictures so you may see what I am talking about..
>>
>> Thank you for your time and consideration Best regards Sal
 

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That IS great service! Now I wonder if he wants to unload your original cheap? :biglaugh:
 

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Correct me if I'm wrong, but it looks like Tim is sending back the original in addition to giving you a new one?????

Wow......
 

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Discussion Starter #4
Correct me if I'm wrong, but it looks like Tim is sending back the original in addition to giving you a new one?????

Wow......
You are correct he is sending BACK my original and then making and sending me a new one.. :rock:
 
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