Purchased a new Custom II in stainless steel and it didn't work out of the box. Not a good thing, but Kimber made up for it with their prompt response and service. They sent it back to me after reaming and polishing the chamber, replacing the barrel link and replacing the firing pin. I took it out today and it functioned perfect on two different types of ammunition. Mistakes are sometimes made in manufacturing, but the most important thing is how the company responds and handles your problem. I will continue to purchase Kimber in the future.