I own 3 1/2 Springfield 1911's and only had one experience with their repair department. It concerned a WW2 GI with a stiff slide stop. I put a scratch in the finish reassembling the thing and tried to get it refinished under warranty. They said no, and I payed exactly the quoted amount, and received my pistol "as new". I'm such a satisfied customer that I went out and bought a Micro Compact about two weeks later. I'm going to buy more of 'em too!