Hate to hear about some one spend their hard earned money then have to go all through that. But it helps to have all the "details". At least other people will learn form you experince. I wont forget this and I'll remember to be very vigalant when dealing with their shop.
While it is good to get the details down right when sending your gun off to a 'smith,the one thing you have to keep in mind here is that there are two sides to the story. And you are only getting one.
I think Deb's 15 years at the SA Custom Shop speak volumes for her. And you have to look long and hard to find someone easier to work with and better at building pistols than Dave Williams. Their happy customers are a long and distinguished list suffice it to say.