Hope they take care of this for you, this is Bill Wilson's words from their web site....
http://www.wilsoncombat.com/info_bill_wilson.htm
"When Wilson Combat® was started we had one basic philosophy, to satisfy the customer. Back then all this meant was be courteous and deliver a custom pistol on time that was ready to use out of the box. It seemed that everyone else shipped pistols that normally needed extensive break-in or tinkering before they ran reliably. So we decided this was what would set our product apart from the others. Every pistol was fully tested and sighted-in prior to shipment. In addition, should a problem arise and a pistol was returned for adjustment, I dropped what I was doing and repaired it immediately.
2005 begins our 27th year in the custom firearm business and 30th year in the gun industry, and guess what? This philosophy still guides Wilson Combat®. Customer service is still our #1 priority. Actually, we have made our service policy even stronger. The Customer Will Be EXTREMELY Satisfied! is our guiding force. Not just satisfied as in the past, but EXTREMELY Satisfied! What this means to all of us at Wilson Combat® is treating every customer as if we were the customer. We want you to be so satisfied with the product and service you receive that you will keep coming back year after year and tell all your friends what a positive experience it is dealing with Wilson Combat®. While you may be able to find a similar product a little cheaper, I assure you, you will not find one of better quality or with better service backing it up. We are constantly upgrading the quality and features of each item so we can give you the best possible product. This also applies to the service you receive from our Custom Shop. We are doing everything we can to shorten delivery times while increasing the quality of the work and service you receive."
