I just read through all of these posts anc comments. Every last work and period.
The way I see it is that FFdave had expectations for the item he purchased that exceeded what was delivered. Unrealistic or not, he surely has the right to request that the manufacturer respond to his inquiry and expect that such requests be met with professionalism and concern.
It is then a matter of finding common ground where FFDave feels satisfied and the manufacturer feels that he has done everything to satisfy his customer. FFDave appears to be a reasonable yet detail oriented professional person. I find nothing wrong with his position nor the manner in which he has presented his case.
I do however take some issue with folks announcing that they are reconsidering their orders because of these "minor" cosmetic issues. Not every customer can be satisfied, we all have differing levels of expectations and detail. To me the off center punch is not an issue nor is the irregular checkering. Actually I kind of like the uniqness of it, the hand made artist, the custom look.
The key to any company is it's sense of urgency, dedication to customer satisfaction and attention to detail. That is all one can resonably ask. There are however people that are unreasonable and cannot be satisfied under any circumstances and those that just troll these forums to jump on the bandwagon of publicly bashing whomever todays target is.
In my view, Wilson is a premium quality product at a premium price point. There are full customs, semi customs, and production 1911's. The choice is up to the customer based upon his financial ability and his personal needs and desires.
I am sure that FFDave and Wilson will both be able to find common ground and walk away satisfied.
