Do any of you specific people that you have successfully dealt with in Para customer service who you could recommend contacting?
I have been having magazine problems with my P-13. When I called customer service they requested that I send them in for repair/replacement...ok, easy enough.
Well over a month goes by and no response from Para (no calls, email, etc.) ...and no returned magazines. So today I gave them a call and apparently my mags have been sitting untouched for over a month.
Once I got them to actually look at the mags, the first thing I got were a bunch of excuses (before they even read the detailed letter I provided describing the problem)....the springs look weak (of course, we can replace them for you @ $7 each)...the crack in the weld seam is not really a crack, it's supposed to be like that, there is rust in the mags (of course, aftery lying around who knows where for the last month).
Anyway, I could go on, but the overall impression from the discussion is that they really weren't interested in understanding and fixing my problem, so much as they were trying to find excuses.
I am hoping to find a higher level contact in their customer service organization, who is actually interested in making the customer happy.
I have been a Para owner since they first introduced their frame kits (I have one from the first production run) and probably have 6 Para's now. It would be just nice if I could talk with someone who is interested in keeping a long term customer happy.
If any of you have a name and phone number for a good contact, please email me at [email protected]
Thanks for your help!!!