I recently went through this same nonesence myself. Unfortunately you will get a different answer every time you ask the question. I took my gun to FX wrapped and said it was an unloaded gun going back to the mfg. They looked at me like I was a criminal and took the shipment without issue. The best part is when they ask "is it loaded?" It it is so hard not to be a smart ass and say, yes it is. The are correct, you must take it to FX directly and not one of their agents. BTW, you can send it USPS for a fraction of the cost. I have done that as well.