[yeti]

I hate to say it, but gun owners are often a paranoid/distrusting bunch. If paranoia levels increased as the number of guns owned increased, I would be one of the most paranoid people on the planet!

Fortunately, that equation does not hold true.

I will bet anyone here that STI ISN'T changing their name so they don't have to offer warranty claims or get rid of their lifetime warranty.

I will be in Vegas on Sunday and at SHOT Show all week. I always make time to slip out of my booth at intervals to talk to friends in the industry and check out the latest and greatest. That said, I will definitely stop by the "STACCATO" Booth and find out what's up.

I assure you STI has a very good reason for the rebrand, at least to them it is a good reason, but it is definitely not for devious reasons as many suspect here. FYI, I'm also not a fan of the new name and/or re-brand, but I don't have to like it for it to be a sensible business move.

Hope you enjoyed SHOT Show, Harrish! Just curious about what STI/Staccato had to say.

 

[Descartian]

Looking over their website, there is almost no mention of STI except for the move logo in the information section in the bottom of the pages.

Also another telling clue is their retail section. Not a single piece of their retail has STI on it. It’s all 2011.

 

[GUNSnHOGS]

Someone pointed out new updates to the warranty information.........

Thank you for your purchase of an STI Firearms pistol. By selecting our pistol, you are part of an elite group that includes the world’s best law enforcement agencies, such as the U.S. Marshall’s SOG team, and the best competition shooters worldwide who have chosen STI for its proven reliability, accuracy, and shoot-ability. We are committed to building the World’s Best Shooting Handguns and we stand behind every pistol we make. Our commitment to you, our customer, is supported by our industry leading warranty policy to which you just agreed.

This limited warranty is void if any of the following occur:

The pistol has been misused or damaged by the user or accident.
The pistol has not been properly maintained as described in the product manual.
The pistol grip is modified, changed, or removed/replaced by anyone other than an STI Factory Certified Gunsmith. Use of a metal grip expressly voids the warranty.
The pistol is altered or modified in any way, including cosmetic alterations.
The pistol has been used for the firing of re-manufactured, reloaded, or hand-loaded ammunition (excluding Open guns manufactured specifically for major power factor ammunition).
This warranty is not transferable to any other person. No implied warranties of any kind are made herein and this warranty does not apply to any accessory items attached or appurtenant to the firearm.

In no event shall STI Firearms, LLC be liable for any incidental or consequential damages arising from or in connection with this limited warranty.

The sole and exclusive remedy pursuant to this warranty is the repair or replacement of your STI pistol, at the sole discretion of STI Firearms, LLC.
The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed.
All disclaimers and limitations of liability shall still apply even if the limited remedy of repair and replacement fails of its essential purpose.
STI assumes no liability for incidental or consequential damage or for incidental expenses and any action based on an alleged breach of this warranty must be brought within one (1) year of the claimed breach.
How to use your warranty

If you discover a defect in material or workmanship, please complete the claim form below and you will be contacted by one of our Warranty or Customer Service Team Members. NOTE: If your pistol was purchased new within the past 12 months, we will send you a prepaid shipping return label. If your pistol is more than 12 months old you must cover the shipping costs to return the pistol to us.

Once we receive and evaluate your pistol, our warranty team will be in touch with you to discuss resolution.

Descartian:

Does this raise any concern for you as the owner of SEVERAL older STI pistols?

Simply curious.........

 

[rangertrace]

The reloaded ammo part is a huge issue, but then they have to prove you did it, right? If you blow your gun up with a double charge or bulge the barrel from firing another round behind a squib, thats on you/us anyway. I can't see reloads causing any other detectable issue.

 

[rangertrace]

It seems to say you have to cover shipping cost for warranty work after the first year.....I remember spending a lot of money shipping a pistol back to Les Baer 3 different times, back in my rookie ranger days......

 

[Kevin Rohrer]

I shipped a gun back to Nighthawk late last year. Am thinking it was between $45-75 for 2nd Day UPS w/ insurance, and I believe it was the lower amount. I consider that reasonable for one-way shipment.

 

[GUNSnHOGS]

As a new 2011 STI owner that will, in the near future, be on the hunt for a 2017-2018 DVC Limited in Hard Chrome, I am simply curious if anyone has it in writing that STI would warranty their unaltered, undamaged pistols with a lifetime warranty regardless if I were the first or 3rd owner?

As I stated in my post #17 above, I have read this many, many times! But, have never seen it in writing. And, I have .pdfs of the 2015 and 2017 STI brochures that do not have this in detail.

As an example, Dillon Precision has had this "in writing" for many years; and I have used it many times; going back into the 1990s...........

On used equipment, the warranty applies, with the following exceptions: Missing parts on used equipment are not a warranty item. All electrical/electronic components , including motors, have a one-year warranty from date of original purchase from us.The RL300,RL1000, RL1050 and Super 1050 did not have a lifetime warranty.There are virtually no RL300 parts left, except what interchanges with the RL550 B.

Beyond that, it doesn't matter if you're the first or the fourteenth owner, we'll take care of you. Little parts we'll simply mail out;some larger components must be sent in before repair/replacement.

Of course, I'm aware of contacting STI directly. But I would also like to hear it directly from any STI owners that can hopefully offer first hand experiences.

Thanks!

 

[Harrish]

Hope you enjoyed SHOT Show, Harrish! Just curious about what STI/Staccato had to say.

First, the initials "STI" were nowhere to be found in the STI booth. It was clearly the Staccato Booth. The booth was completely mobbed both times I got there. I did speak to someone I didn't recognize from STI, and I got very vague answers about the re-brand.

Not sure what to make of it frankly.

 

[adian]

First, the initials "STI" were nowhere to be found in the STI booth. It was clearly the Staccato Booth. The booth was completely mobbed both times I got there. I did speak to someone I didn't recognize from STI, and I got very vague answers about the re-brand.



Not sure what to make of it frankly.

They are being pretty closed mouthed about a lot of stuff. I tried to get some a Warranty clarification and no one would respond about it


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[combat auto]

Close mouth usually doesn't work-out well for customer's ;-).

 

[yeti]

The response (or lack of) from Staccato is not confidence inspiring. Sorry to hear, I really didn't want to be right.
My skepticism was acquired through experience.

 

[Rwehavinfunyet]

STI name change....

I believe the name STI had to do with the original owners last names.....Strayer and Tripp Inc. Virgil Tripp eventually parted ways with Strayer, and I believe founded SVI guns.... Vigil Tripp was a machinist and gunsmith, and also founded Tripp Research. Chip McCormack sold a great deal of Tripp Research products....

STI is well known by competitive action pistol shooters, but the average gun owner may have never heard or seen an STI 2011 gun. Furthermore, I have seldom seen new STI 2011 guns in retail gun shops but once in a while I may see a used one.....

Since the STI name has not been marketed very well, it may be in the best interest of STI to change their name, improve the quality control, and expand their market share to less focus on competition guns, and more mainstream use for civilian and law enforcement..... Any company that is struggling to survive has to do whatever it takes to make a profit.....so perhaps a name change is part of their new company strategy.....?

 

[BCC]

If STI is owned now by a private equity firm, their strategy will be on restructuring the company and product offerings to streamline costs and show growth potential for both the top and bottom line. The whole idea is to be able to sell the company to some other entity within a defined time period for a maximum amount.

Dropping the STI name, branding as Staccato and going after sales within a broader demographic than competitive shooters makes business sense. An existing gun company could buy them and make them a high end growth division, without any rebranding at all.

 

[adian]

If STI is owned now by a private equity firm, their strategy will be on restructuring the company and product offerings to streamline costs and show growth potential for both the top and bottom line. The whole idea is to be able to sell the company to some other entity within a defined time period for a maximum amount.

Dropping the STI name, branding as Staccato and going after sales within a broader demographic than competitive shooters makes business sense. An existing gun company could buy them and make them a high end growth division, without any rebranding at all.

True. My biggest concern is the warranty changes. Buck had said there would be a FB Live yesterday discussing the warranty to dispel some of the false information out there but it didn’t happen


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[ozy]

Staccato, formerly known as sti, has been run by a vc company out of the west coast,for several years now.
And it shows. They streamlined their offerings, source most if not all of their mim parts in s. korea and the Philippines , let go of most of their good gunsmith ,are producing ,imho,
Subpar 2011s.many of these staccatos reveal serious reliability issues- I know first hand of several guys who sent their staccatos for lots of failures......
I believe that there are better 2011s out there for the money..... much better.ymmv.

 

[SpaghettiWestern592]

I hope not. "Staccato" sounds ridiculous for a Texas-based company.

 

[SCULLY]

They did a facebook live Thursday night, I'm sure you can still see it . They discussed it a bit and mentioned that if you look around (websites, journals etc..) and see " STI " , it is now the general terminology for sexually transmitted infections. No longer known as STD's but STI's . So instead of having STI plastered all over, now you have Staccato.

 

[Kevin Rohrer]

Staccato, formerly known as sti, has been run by a vc company out of the west coast,for several years now.
And it shows. They streamlined their offerings, source most if not all of their mim parts in s. korea and the Philippines , let go of most of their good gunsmith ,are producing ,imho,
Subpar 2011s.many of these staccatos reveal serious reliability issues- I know first hand of several guys who sent their staccatos for lots of failures......
I believe that there are better 2011s out there for the money..... much better.ymmv.

I sure hope this is not true, as I just bought a 2011 P. No issues so far, but they sure do need to improve their communications. I had one significant problem w/ them last year and am involved in a smaller one now. I'll decline to comment on what it is, but it sure looks like the "left hand does not know what the right hand is doing".

 

[adian]

I sure hope this is not true, as I just bought a 2011 P. No issues so far, but they sure do need to improve their communications. I had one significant problem w/ them last year and am involved in a smaller one now. I'll decline to comment on what it is, but it sure looks like the "left hand does not know what the right hand is doing".

Agreed on the communication part. I’ve called for a couple things and left messages and never got a call back. Received info via email called and they had no clue how to do or even what I was talking about.

But communication issues seem to be more prevalent in gun companies. Similar issue with a couple others, where I finally had to use the fact that I knew the owner second hand


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[Kevin Rohrer]

Agreed on the communication part. I’ve called for a couple things and left messages and never got a call back. Received info via email called and they had no clue how to do or even what I was talking about.

But communication issues seem to be more prevalent in gun companies. Similar issue with a couple others, where I finally had to use the fact that I knew the owner second hand

The other companies I have had to deal with by email and phone calls have been Nighthawk (outstanding, prompt service) and Les Baer (not good, as they refuse to communicate with a customer who has placed an order with them).